Refund & Cancellation Policy

Last Updated: August 24, 2026

This Refund & Cancellation Policy applies to digital products, courses, downloadable materials, memberships, subscriptions, and other digital content purchased through RoroMomo (“RoroMomo,” “we,” “us,” or “our”).

By completing a purchase through RoroMomo, you acknowledge that you have read, understood, and accepted this Refund & Cancellation Policy.

1. No Refunds After Successful Purchase

All purchases made through RoroMomo are final and non-refundable once payment has been successfully completed and the purchased product, course, membership, subscription, or digital content has been automatically made available to your account.

RoroMomo operates a digital delivery system in which, following successful payment, an account may be created or activated automatically and the purchased content may become available for immediate access.

Because access to digital content may be provided immediately after purchase, RoroMomo does not offer refunds, cancellations, exchanges, or returns after successful payment and activation of access, except where a refund or other remedy is required by applicable law.

This policy applies regardless of whether you subsequently use, download, complete, or continue using the purchased content.

2. No Refund for Change of Mind

Once a purchase has been successfully completed and access has been activated, we do not provide refunds because you:

• Changed your mind
• No longer want the product
• Purchased the wrong product
• Purchased the product by mistake
• Decided not to use the product
• Did not use or complete the product
• Did not have sufficient time to use the product
• Lost interest in the product
• Found the product unsuitable for your personal preferences
• Purchased the product without fully reviewing its description
• Decided not to continue with a course, membership, or other service
• Simply no longer require the purchased product or service

Please carefully review the product description, features, format, requirements, and other available information before completing your purchase.

3. Automatic Account Creation and Immediate Access

For certain purchases, RoroMomo may automatically create or activate a user account following successful payment.

Depending on the product or service purchased, access may be provided immediately after payment through:

• Your RoroMomo account
• A download page
• A course or learning dashboard
• A membership area
• A digital library
• An email containing access information
• Another digital delivery method

Once payment has been successfully completed and the purchased content or service has been made available to your account, the transaction is considered final.

Accessing, downloading, opening, viewing, or using the purchased content is not required for the no-refund policy to apply.

The policy applies once the purchased digital product or service has been successfully delivered or made available to you.

4. Technical Problems Do Not Automatically Qualify for a Refund

A technical problem, login issue, download problem, browser issue, device issue, internet connection issue, or temporary platform issue does not automatically entitle you to a refund.

If you experience a technical problem after purchase, you should contact RoroMomo support.

Where reasonably possible, we may attempt to:

• Restore your account access
• Restore access to the purchased content
• Provide another download method
• Correct an account or access issue
• Resolve a login problem
• Fix a technical error affecting access

Providing technical support or restoring access does not constitute a refund or cancellation of the original purchase.

RoroMomo’s obligation, where appropriate, is to make reasonable efforts to provide access to the purchased digital product or service, rather than to provide a refund.

5. Product Access Problems

If you have successfully completed a purchase but cannot access the purchased content, please contact us as soon as possible.

We will make reasonable efforts to investigate and resolve legitimate access issues.

Examples may include:

• Account access problems
• Incorrect access assignment
• Broken download links
• Course access problems
• Missing purchased content
• Technical errors affecting delivery

Where the purchased product can reasonably be delivered, restored, or made accessible, we may resolve the issue by restoring or providing access rather than issuing a refund.

6. Duplicate Charges

If you believe that you have been charged more than once for the same transaction, please contact us with the relevant order and payment information.

We may investigate the transaction and determine whether a genuine duplicate charge occurred.

If a duplicate transaction is confirmed, we may take appropriate corrective action in accordance with applicable law and payment-provider requirements.

7. Unauthorized Transactions and Fraud

If you believe that a transaction was made without your authorization, contact RoroMomo promptly.

You may also need to contact your bank, card issuer, or payment provider.

RoroMomo may investigate suspected unauthorized transactions or fraudulent activity and may request information reasonably necessary to investigate the matter.

Unauthorized-payment disputes are handled separately from ordinary refund requests.

8. Payment Confirmation and Delivery

A successful payment may result in the immediate creation or activation of an account and/or access to the purchased digital content.

You are responsible for providing accurate information during checkout and for maintaining access to the email address and account used for your purchase.

RoroMomo is not responsible for access problems caused by incorrect information provided by the customer, loss of account credentials, unsupported devices, incompatible software, or circumstances outside our reasonable control.

9. Product Description and Customer Responsibility

We make reasonable efforts to provide accurate information about our products and services.

Before purchasing, you are responsible for reviewing the information available on the relevant product or service page, including where applicable:

• Product description
• Features
• Included content
• File format
• Course structure
• Access conditions
• System requirements
• Compatibility information
• Membership or subscription conditions
• Any other purchase-specific information

If you are uncertain whether a product is suitable for you, we encourage you to contact us before completing your purchase.

Once payment has been successfully completed and access has been activated, you cannot request a refund simply because the product does not meet your personal expectations or preferences.

10. No Cancellation After Purchase

Orders for digital products and services cannot be cancelled after successful payment and activation or delivery of access.

Once the transaction has been completed and the purchased content has been made available to your account, RoroMomo will not voluntarily cancel the transaction or issue a refund.

This applies even if the purchased content has not yet been opened, downloaded, viewed, or completed.

11. Third-Party Payment Providers

Payments may be processed through third-party payment providers, including PayPal or other payment services made available through RoroMomo.

Third-party payment providers may have their own terms, policies, and dispute procedures.

Nothing in this Policy is intended to prevent you from exercising any rights that cannot legally be excluded under applicable law or applicable payment-provider rules.

Where you experience a legitimate transaction or access issue, we encourage you to contact RoroMomo first so that we can attempt to resolve the matter.

12. Legally Required Refunds and Consumer Rights

RoroMomo maintains a strict no-refund and no-cancellation policy for digital purchases after successful payment and activation or delivery of access.

However, nothing in this Policy is intended to exclude, restrict, or waive any mandatory legal rights that cannot lawfully be excluded or waived.

If applicable law requires RoroMomo to provide a refund, cancellation, replacement, or another remedy, we will comply with that legal requirement.

13. How to Contact Us

If you experience an account or access problem after purchasing a digital product or service, please contact us using the support or contact information provided on the RoroMomo website.

When contacting us, please provide:

• Your name
• Account email address
• Order number
• Name of the purchased product or service
• Description of the problem
• Relevant screenshots or other information, where applicable

Providing complete information will help us investigate and resolve access-related issues more efficiently.

14. Changes to This Policy

RoroMomo may update this Refund & Cancellation Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

Unless otherwise required by law, the version of this Policy applicable to your purchase will generally be the version presented to you at the time of purchase.

15. Acceptance of This Policy

By completing a purchase through RoroMomo, you acknowledge and agree that:

• You have reviewed the applicable product or service information before purchasing
• You understand that digital purchases are generally final
• You understand that payment may result in immediate account creation or activation
• You understand that access to purchased content may be provided immediately
• You understand that purchases cannot be voluntarily cancelled after successful payment and activation or delivery of access
• You understand that RoroMomo does not provide refunds simply because you change your mind, do not use the product, or experience dissatisfaction with the product
• You agree to this Refund & Cancellation Policy, subject to any mandatory rights provided by applicable law

By completing your purchase, you confirm that you have read and accepted this Refund & Cancellation Policy before payment.